Privacy Policy

Nur Energy Healing customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain

Contact details

Email Nuria at nurenergyhealing@gmail.com

What information we collect

We collect or use the following information to provide services:

Names, Age and contact details
Addresses (email)
Purchase or account history
Health information (relevant when requesting Pranic Therapy treatments)
Website user information (including user journeys and cookie tracking)

Why we collect this information

We collect or use the following information to:

Provide and maintain our Service, including to monitor the usage of our Service.
Manage Your Account: to manage Your registration as a user of the service. The data you provide can give uou access to different functionalities of the service that are available to you as a registered user.
Comply with the performance of a contract: the development, compliance and undertaking of the purchase contract for the services you have purchased or of any other contract with us through the service.
Contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
Provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

Sharing your information

We do not, and will not, sell any of your personal information to any third party – including your name, address or email address information.

We will always invite you if you wish to join our groups on social media platforms. If you do choose to join any of our social media groups, your name and any information you post will be visible to other users of that platform.

With your permission, we will add to the Nur Energy Healing social media accounts any testimonials given.

Depending on the reasons for collecting your information, it may be shared with other Pranic Healing organisations such as the Institute of Pranic Healing UK and Ireland, with your consent.

Protection of your data

The security of data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Your data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

Directly from you

How long we keep information

We will hold on to your information for as long as it is necessary to do so for the purpose for which it was collected, and in order to comply with our legal obligations. At the end of the relevant retention period, your data will be securely destroyed.

You always have the right to request cancellation of your data from our systems anytime by writing to us or clicking the “unsubscribe” option from any of our mailing lists. If you choose to unsubscribe, we will update your profile to ensure that you don’t receive further marketing messages.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO at 0303 123 1113 or online https://www.ico.org.uk/make-a-complaint

Changes to this privacy notice

We may change this privacy notice from time to time, to reflect how we are processing your data, and we will tell you if we make any significant changes. Please refer to this page for any future changes.